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Connect your TikTok Business account to Revve and your chat agent answers TikTok Direct Messages automatically. This guide walks through connecting the account, assigning it to an agent, and keeping the connection healthy.
The TikTok channel handles Direct Messages only. Inbound text and image DMs reach your agent — image content is read via text extraction, so the AI can answer a photo of a receipt or a screenshot. Other message types (such as video) are logged in the conversation but not answered. Comments, mentions, and video interactions on your content are not processed, and the agent’s replies are always text.

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Prerequisites

  • A TikTok Business account. The connection uses TikTok’s Business API, so a personal TikTok account won’t work — convert it to a Business account in the TikTok app first.
  • Permission to manage channels in your Revve workspace.

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Step 1: Connect your TikTok account

  1. Go to Settings → Channels and open the TikTok tab.
  2. If nothing is connected yet, you’ll see the empty state — “Ready to connect your TikTok?” Click Connect Your TikTok Account (a secure OAuth 2.0 connection via TikTok).
The TikTok tab on the Channels settings page in its empty state, with the Ready to connect your TikTok message and the Connect Your TikTok Account button 3. TikTok’s authorization page opens in a new tab. Sign in with your TikTok Business account and approve the requested permissions. 4. You’re returned to the Channels page with a “Channel connected successfully” toast.
Make sure you’re logged into the correct TikTok Business account in your browser before starting the flow. If several people manage your TikTok presence, connect the account that actually receives customer DMs.
Once at least one account is connected, an Add TikTok Account button lets you connect more — useful when you run separate TikTok accounts per brand or market.

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What a connected account shows

Each connected account appears as a card on the TikTok tab:

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Step 2: Put a chat agent on the account

A connected TikTok account does nothing until an agent is assigned to it.
  1. Create a chat agent with Channel Type TikTok, or open an existing TikTok agent’s Channel settings. New to chat agents? Start with Creating your first chat agent.
  2. In the TikTok Account dropdown, pick the connected account the agent should answer for. If the account you need isn’t listed, the Connect new account shortcut takes you back to Settings → Channels.
  3. Configure the agent’s prompt, knowledge base, and languages as usual, then publish.
From then on, DMs sent to that TikTok account are routed to the agent, and its text replies go back to the user in the same conversation.

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Optional: collect ratings after conversations

Social Feedback, in the agent’s Advanced Settings, asks users for a rating when a conversation ends on TikTok (and other social channels), and sends a follow-up when the rating is at or below the threshold you set. See Chat agent advanced settings.

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Staying connected

Access tokens refresh automatically — day to day you don’t need to do anything. The longer-lived authorization TikTok grants does expire, though:
  • Before expiry: if Channel Alerts are enabled, Revve emails a reconnect warning (“expires in N days — reconnect to avoid service interruption”). Enable alerts in Workspace settings so this doesn’t catch you off guard.
  • After expiry: the account card shows Disconnected, and the agent stops receiving DMs. Click Reconnect on the card to re-run the OAuth flow and restore service.

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Troubleshooting

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What’s Next