Skip to main content
No external setup needed. The website channel requires no external account setup. You can configure and deploy your chat widget entirely from the Revve dashboard.
Bubble messages are the small text prompts that appear near the chat widget button to grab your visitors’ attention and encourage them to start a conversation. You can set a default bubble message, configure URL-specific messages, and customize the content displayed inside the chat window. To access these settings, navigate to Agents > Chat Agents, select your website Chat Agent, click the Appearance tab, and then select Bubble Message, Configure by URLs, or Content from the left sidebar.

​
Bubble Message Settings

The Bubble Message section lets you configure the default behavior of the message bubble that appears next to the chat button. Bubble Message Settings showing default message, tooltip, persistence, and auto-dismiss options

​
Tips

  • Keep bubble messages short and action-oriented — for example, “Need help? Ask me anything!” works better than a long paragraph.
  • Use the auto-dismiss timer (e.g., 10-15 seconds) to avoid the bubble feeling persistent or intrusive.
  • Disable “Always show message bubble on refresh page” for returning visitors who have already engaged with the widget.

​
Configure by URLs

This section allows you to create page-specific configurations for your chat widget. You can set different bubble messages, conversation starters, and behaviors based on which page the visitor is viewing. Configure by URLs showing URL pattern table and contextual prompt toggle

​
Generate Contextual Prompt

When enabled, the widget automatically generates greeting messages based on the current page’s content. This only works for pages that have been indexed in your Chat Agent’s knowledge base.

​
URL Configuration Table

Click Add URL to create a new URL-specific configuration. Each entry supports the following fields:

​
Tips

  • Use URL-specific messages to tailor the experience: show “Have questions about pricing?” on your pricing page and “Need help getting started?” on your documentation pages.
  • The URL pattern field supports regex, so you can use patterns like /products/.* to match all product pages at once.
  • Enable “Generate Contextual Prompt” to automatically create relevant greetings based on page content — this is especially useful for sites with many pages where creating individual URL configurations would be impractical.

​
Content Settings

The Content section lets you configure messages and labels displayed inside the chat window itself. Content settings showing welcome messages, location toggle, closed message, and button label

​
Tips

  • Use welcome messages to set expectations. For example: “Hi! I’m your AI assistant. I can help with product questions, account issues, and more.”
  • Adding multiple welcome messages creates a more natural introduction. The first message could introduce the agent, and the second could suggest topics.
  • The “Top” location for welcome messages is the most common choice, as it provides context before the visitor types their first message.

​
Next Steps