No external setup needed. The website channel requires no external account setup. You can configure and deploy your chat widget entirely from the Revve dashboard.
Bubble Message Settings
The Bubble Message section lets you configure the default behavior of the message bubble that appears next to the chat button.
| Setting | Description |
|---|
| Default Bubble Message | The text that appears in the bubble next to the chat button. Leave empty to show no bubble message. Example: “Hi there! How can I help you today?” |
| Chat Button Tooltip | The text displayed when visitors hover over the chat button. Default is “Ask a question…” |
| Always show message bubble on refresh page | When enabled, the bubble message appears every time the page loads. When disabled, the bubble will only show again after 60 minutes, preventing repeat visitors from seeing it too frequently. |
| Auto turn off alert after (seconds) | Set the number of seconds before the bubble message automatically disappears. Set to 0 to disable auto-dismiss — the bubble will stay visible until the visitor closes it. |
Tips
- Keep bubble messages short and action-oriented — for example, “Need help? Ask me anything!” works better than a long paragraph.
- Use the auto-dismiss timer (e.g., 10-15 seconds) to avoid the bubble feeling persistent or intrusive.
- Disable “Always show message bubble on refresh page” for returning visitors who have already engaged with the widget.
This section allows you to create page-specific configurations for your chat widget. You can set different bubble messages, conversation starters, and behaviors based on which page the visitor is viewing.
Generate Contextual Prompt
When enabled, the widget automatically generates greeting messages based on the current page’s content. This only works for pages that have been indexed in your Chat Agent’s knowledge base.
URL Configuration Table
Click Add URL to create a new URL-specific configuration. Each entry supports the following fields:
| Column | Description |
|---|
| URL Pattern | A regex pattern to match specific pages. For example, /pricing matches your pricing page, and /blog/.* matches all blog posts. |
| Bubble Message | A custom bubble message to display on pages that match this URL pattern. Overrides the default bubble message. |
| Chat Button | Customize the chat button appearance or visibility for matching pages. |
| Delay | Set a delay (in seconds) before the bubble message appears on matching pages. |
| Conversation Starters | Define custom conversation starter buttons that appear inside the chat widget for visitors on matching pages. |
| Actions | Edit or delete the URL configuration. |
Tips
- Use URL-specific messages to tailor the experience: show “Have questions about pricing?” on your pricing page and “Need help getting started?” on your documentation pages.
- The URL pattern field supports regex, so you can use patterns like
/products/.* to match all product pages at once.
- Enable “Generate Contextual Prompt” to automatically create relevant greetings based on page content — this is especially useful for sites with many pages where creating individual URL configurations would be impractical.
Content Settings
The Content section lets you configure messages and labels displayed inside the chat window itself.
| Setting | Description |
|---|
| Welcome Messages | Messages displayed at the start of a conversation as assistant messages. Click Add welcome message to create one or more greeting messages that appear when a visitor opens the chat. |
| Welcome Messages Location | Choose where welcome messages appear in the chat window: Top (at the beginning of the conversation) or Bottom (near the input field). |
| Conversation Closed Message | An optional message shown when the conversation is closed. For example: “This conversation has been closed. Start a new chat to continue.” |
| New Chat Button Label | Customize the label of the button that starts a new conversation. |
Tips
- Use welcome messages to set expectations. For example: “Hi! I’m your AI assistant. I can help with product questions, account issues, and more.”
- Adding multiple welcome messages creates a more natural introduction. The first message could introduce the agent, and the second could suggest topics.
- The “Top” location for welcome messages is the most common choice, as it provides context before the visitor types their first message.
Next Steps
