How to Export
- Navigate to History > Chat History in the left sidebar.
- Apply any filters you need (date range, Chat Agent, evaluation status, etc.). The export will respect your current filters.
- Click the Export CSV button at the bottom of the table.
- Choose one of two options from the dropdown menu:
| Option | What It Does |
|---|---|
| Export Current Page | Exports only the rows currently visible on the page. The number of rows depends on your page size setting (5 to 50 rows). |
| Export All Data | Exports every conversation that matches your current filters, regardless of pagination. This can include hundreds or thousands of rows. |
How the Export Works
Exports are processed in the background. After you click an export option:- You will see a confirmation message: “Export queued! You will receive an email when ready.”
- The system prepares your CSV file and sends it to the email address associated with your account.
- Check your inbox (and spam folder if needed) for an email from Revve containing your download link.
What Data Is Included
The exported CSV includes key fields for each conversation:| Field | Description |
|---|---|
| Chat Agent | The name of the Chat Agent that handled the conversation. |
| Contact Name | The visitor’s name, if known. |
| Contact Phone | The visitor’s phone number, if available. |
| Contact Email | The visitor’s email address, if available. |
| Category | The AI-generated conversation category. |
| Saved Contact | Whether the visitor was saved as a contact (Yes/No). |
| Human Responder | The team member who responded, if a human took over. |
| Rating | The visitor’s feedback rating, if provided. |
| AI Evaluation | Whether the conversation passed or failed AI evaluation. |
| Created At | The date and time the conversation started. |
Using Exports for Reporting
Here are some practical ways to use your exported data:- Weekly performance summaries — Export the past week’s conversations filtered by a specific Chat Agent, then calculate metrics like total conversations, escalation rate, and average rating in a spreadsheet.
- Quality audits — Export conversations that failed AI evaluation to review common failure patterns and improve your agent’s prompt or knowledge base.
- Contact analysis — Export conversations where contacts were saved to analyze lead quality and conversion trends.
- Team performance — Filter by “Responded By” to export conversations handled by specific team members and compare response patterns.
Tips
- Always set your date range and filters before exporting to avoid downloading more data than you need.
- The Export All Data option is ideal for monthly or quarterly reports where you want a comprehensive dataset.
- The Export Current Page option is useful for quick spot-checks or when you only need a small sample.
- If you regularly need the same type of export, bookmark the Chat History page with your filters applied — the filter settings are preserved in the URL.