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Revve AI lets you export your chat history data as CSV files so you can analyze conversations in spreadsheets, import them into BI tools, or share reports with your team.

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How to Export

  1. Navigate to History > Chat History in the left sidebar.
  2. Apply any filters you need (date range, Chat Agent, evaluation status, etc.). The export will respect your current filters.
  3. Click the Export CSV button at the bottom of the table.
  4. Choose one of two options from the dropdown menu:
Export CSV dropdown showing Current Page and All Data options

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How the Export Works

Exports are processed in the background. After you click an export option:
  1. You will see a confirmation message: “Export queued! You will receive an email when ready.”
  2. The system prepares your CSV file and sends it to the email address associated with your account.
  3. Check your inbox (and spam folder if needed) for an email from Revve containing your download link.
This background processing means you do not need to keep the page open while the export runs. You can continue working in Revve or close the tab.

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What Data Is Included

The exported CSV includes key fields for each conversation:

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Using Exports for Reporting

Here are some practical ways to use your exported data:
  • Weekly performance summaries — Export the past week’s conversations filtered by a specific Chat Agent, then calculate metrics like total conversations, escalation rate, and average rating in a spreadsheet.
  • Quality audits — Export conversations that failed AI evaluation to review common failure patterns and improve your agent’s prompt or knowledge base.
  • Contact analysis — Export conversations where contacts were saved to analyze lead quality and conversion trends.
  • Team performance — Filter by “Responded By” to export conversations handled by specific team members and compare response patterns.

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Tips

  • Always set your date range and filters before exporting to avoid downloading more data than you need.
  • The Export All Data option is ideal for monthly or quarterly reports where you want a comprehensive dataset.
  • The Export Current Page option is useful for quick spot-checks or when you only need a small sample.
  • If you regularly need the same type of export, bookmark the Chat History page with your filters applied — the filter settings are preserved in the URL.