Enterprise-grade security, built into every layer
Revve handles sensitive customer data across voice, chat, and messaging. We built security into the platform from day one — not as an afterthought.
Certified and audited
Independent audit of security controls, availability, and confidentiality
Full compliance with EU data protection regulations
Available for regulated industries (BFSI, healthcare) that require data residency
Encryption at rest & in transit
AES-256 encryption for stored data, TLS 1.2+ for all connections
Access controls
Role-based access, SSO/SAML, MFA for all admin accounts
Data isolation
Tenant-level data separation, no cross-customer data access
Audit logging
Complete audit trail of all system actions and data access
Incident response
Documented IR plan with defined SLAs and communication protocols
Vulnerability management
Regular penetration testing and automated vulnerability scanning
Reliability you can count on
Built on multi-region cloud infrastructure with automated failover, continuous monitoring, and a dedicated team ensuring your AI agents are always available.
Uptime SLA
Security monitoring
Incident response time
How we handle your data
Your customer conversations and data are treated with the highest care.
Data retention controls
Configure custom retention policies to automatically purge conversation data after a defined period. You decide how long data is stored — we enforce it.
Right to deletion
Request permanent deletion of any customer data at any time. We remove all records, including backups, within 30 days and provide written confirmation.
Data processing agreements
We provide GDPR-compliant DPAs covering how we process, store, and protect your data. Standard agreements are available on request for fast procurement.
Subprocessor transparency
We maintain a public list of all subprocessors that handle customer data, with advance notice before any changes so you stay in control.
AI model training opt-out
Your data is never used to train or fine-tune AI models. Conversations are processed solely to generate responses for your customers — nothing more.
PII redaction capabilities
Automatically detect and redact personally identifiable information from conversation logs and analytics, so sensitive data never persists where it shouldn't.
Common Questions
Need more details on our security posture?
We're happy to share our SOC 2 report, security questionnaire responses, or connect you with our security team.