Focus on the conversations that matter
Revve's AI Agents resolve routine conversations and route the rest to the right person with full context. Your team opens a queue that's already prioritized, with suggested responses ready to review.
Powering customer operations for industry leaders
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Your agents, augmented — not replaced
Routine inquiries handled by AI
AI-to-human escalation with full context
Mine, Unassigned, and All conversations
Every action logged for compliance
Your agents, augmented — not replaced
Instant AI-to-human escalation
When the AI detects a conversation it cannot resolve — by sentiment, complexity, or your custom rules — it queues the conversation for a human agent with full context. The customer does not notice the switch.
Message approval before sending
AI drafts outbound messages, humans review and approve before they reach the customer. One click to approve, edit, or reject. Full audit trail for compliance.
AI-suggested responses
For every conversation, the AI generates 2-3 response options based on knowledge base content and conversation context. Agents pick the best one and send — or write their own.
Smart inbox with three views
Mine, Unassigned, and All — agents see what is theirs, what needs pickup, and the full queue. Filter by bot, channel, lead status, label, or date range.
Capacity-aware workload routing
Set max conversations per agent. The routing engine respects capacity limits, skill matches, and shift schedules. No agent gets buried while others sit idle.
Complete audit trail
Every assignment change, message approval, status transition, and agent action is logged. Support QA, compliance reviews, and performance reporting all pull from the same data.
Watch AI and humans work side by side
See how the workspace handles escalation, routing, and approval in one view.
Common Questions
A workspace where AI and humans actually work together
| Category | Others | Revve |
|---|---|---|
| AI collaboration | AI handles conversations separately, humans use a different interface | Shared workspace — AI and humans see the same conversations, same tools |
| Message control | AI sends messages without review | Configurable approval workflows — agents review before sending |
| Routing | Manual assignment or simple round-robin | Capacity-aware routing with skill matching and shift schedules |
| Audit trail | Basic ticket logs | Every action logged: assignments, approvals, status changes, agent actions |
| Learning loop | Retrain the model periodically with new data | AI learns continuously from human corrections on the same platform |
Revve AI agents not only wow our customers when they get instant response but can also close deals
Linh Thai — CEO
Linh Thai
CEO
See Agent Workspace in action
“Revve's dramatically improving our time-to-first-touch for leads and letting sales focus on closing, not chasing.”
- 30-min personalized demo
- Custom ROI analysis
- No commitment
