Reach more past-due accounts without adding collectors
AI agents call, text, and message customers with past-due balances in natural Vietnamese, at scale and within SBV rules. Customers can pay, set up a plan, or reach a human agent in the same conversation.
Customers can resolve their balance in a single AI-handled conversation
Powering customer operations for industry leaders
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No signup required. Click the mic and start a real conversation.
More contacts, more recoveries, same team
More accounts contacted per day vs manual calling
Contact attempts checked against SBV calling windows and consent rules
Customers can self-serve payment plans anytime
Average time from kickoff to first live campaign
Your collectors cannot reach everyone. And you cannot outsource the problem.
Debt collection services are a prohibited business line in Vietnam since 2021, so recovery stays in-house. That makes collections a volume game constrained by headcount and regulation.
Not enough collectors for the portfolio
A collector dials 40-60 accounts a day. A past-due portfolio runs to thousands. Most accounts never get a call, and the ones that do hear from you too late.
Every call is regulated
SBV rules restrict debt reminders: only between 7:00 and 21:00, capped attempts per day, and only to the borrower, never relatives or colleagues. Collectors must apply every rule on every call, and one mistake becomes a complaint to the regulator.
Customers want to self-serve
Many past-due customers would pay if it took two minutes on Zalo or SMS. Instead they wait on hold, talk to a collector, and get walked through payment options. That friction costs you recoveries.
AI agents that collect with compliance and empathy
AI agents call and text in natural Vietnamese
The AI agent calls the customer, states the balance, and offers options: pay now, set up a plan, or talk to a human agent. If the customer does not answer, a follow-up goes out on SMS or Zalo automatically. The voice model is trained on real Vietnamese banking conversations, with Hanoi and Saigon accents.
Payment self-service in the conversation
Customers can pay or set up a plan right in the conversation. The AI agent walks them through options, sends a payment link over SMS or Zalo, and confirms the arrangement. No transfers, no hold times, no separate portal.
Vietnamese compliance rules, enforced automatically
Calling windows and frequency caps under SBV Circular 18/2019, borrower-only contact, consent under the Personal Data Protection Law, and opt-out handling under Decree 91/2020. Every rule is checked before every contact attempt, and every interaction is logged for audit.
Campaign performance and recovery tracking
Contact rate, right-party contact rate, promise-to-pay rate, actual payment rate, average time to resolve. See which campaigns, scripts, and time slots produce the best recovery rates.
See how Revve handles collections outreach
We will show you a live campaign in Vietnamese, tailored to your portfolio size and compliance requirements.
Collections software that actually makes the calls
| Category | Others | Revve |
|---|---|---|
| Outreach | Agents still have to talk; the dialer just connects faster | AI agent handles the full conversation |
| Vietnamese voice | Generic TTS with noticeable latency | Proprietary Vietnamese voice model with Hanoi and Saigon accents, sub-1s response |
| Compliance | Collectors memorize scripts, managers audit samples | Every rule automated, every interaction recorded, full audit trail |
| Self-service | Clunky "press 1 to make a payment" menus with high abandonment | Conversational AI that walks customers through payment options and sends a link on SMS or Zalo |
| Deployment | Cloud-only SaaS | Cloud or on-premise on your own servers, so customer data stays in Vietnam |
Compliance-ready for regulated markets
SOC 2 Type II certified. ISO 27001 and HIPAA in progress. GDPR-ready with DPA templates. On-prem deployment keeps customer data inside your environment. Learn more about our security→
Questions about AI collections in Vietnam
What collections and compliance leaders at Vietnamese banks and finance companies ask before deploying.
See how Revve transforms collections for Vietnamese BFSI
“A more natural, human-like response was a critical factor for us.”
- 30-min personalized demo
- Custom ROI analysis for your portfolio
- No commitment
