> ## Documentation Index
> Fetch the complete documentation index at: https://www.revve.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Conversation Analysis Panel

> Understanding the right-side panel that displays agent info, contact data, AI analysis, tickets, evaluation, and comments.

When you select a conversation in the Inbox, the right-side panel displays detailed information organized into several collapsible sections. This panel gives you everything you need to understand the conversation context at a glance.

## Panel Sections

### Agent Information

At the top of the panel, you will see the **Chat Agent** that handled this conversation:

* **Agent name** with a link to the agent's configuration page
* **Channel icon** showing the communication channel (website, SMS, WhatsApp, etc.)
* **Agent description** providing context about the agent's purpose
* **Agent version** if versioning is enabled (e.g., "v2" or "Draft")

### Contact Information

For known contacts (visitors who have shared their details), this section displays:

| Field     | Description                                                                           |
| --------- | ------------------------------------------------------------------------------------- |
| **Name**  | The contact's name, linked to their full contact profile. Click to open in a new tab. |
| **Email** | The contact's email address (click to copy)                                           |
| **Phone** | The contact's phone number (click to copy)                                            |

If the visitor is anonymous (no contact information captured), this section is hidden.

### Boot Data

If the Chat Agent was configured with boot data (custom data passed when the chat widget loads), this section shows the key-value pairs. This is useful for understanding the context the visitor had when starting the conversation. You can toggle between a formatted view and a raw data view.

### Root URL

If the conversation started on a website, this section shows the page URL where the visitor initiated the chat. Click the link to visit that page.

### Metadata

If the conversation has global or thread-level metadata attached, you can expand this section to view it. Metadata is organized into:

* **Global metadata** -- shared across all conversations for the contact
* **Thread metadata** -- specific to this conversation

### Analysis and Summary

This is one of the most valuable sections. When your Chat Agent has analysis configured, this section shows:

* **Summary** -- an AI-generated summary of the conversation, rendered in formatted text with support for headings, lists, and links
* **Analysis Results** -- structured data extracted by the AI based on your analysis configuration (e.g., conversation category, lead qualification score, extracted fields)

Click the expand arrow to view the full analysis.

### Visitor Feedback

If the visitor left a rating at the end of the conversation, this section displays:

* Star rating (1-5)
* Written feedback message (if provided)
* Timestamp of when the feedback was submitted

### Tickets

The Tickets section lets you create and manage support tickets linked to the conversation:

* Click **New** to create a ticket directly from the conversation
* Existing tickets are displayed with their status
* Click the expand arrow to collapse or expand the section

### AI Evaluation

This section provides quality control for your AI agent's performance:

* **Mark as failed** -- toggle this switch if the AI agent did not handle the conversation correctly
* Use this to track and improve your agent's accuracy over time

### Comments

At the bottom of the panel, the **Comments** section is where your team can leave internal notes. See [Managing Conversations](/docs/inbox/managing-conversations) for details on how to use comments.

## Tips

* **Expand the Analysis and Summary section** after reviewing a conversation to quickly understand what happened without reading every message.
* **Click the contact name** to jump to their full contact profile, where you can see all their conversations and contact history.
* **Use the Agent link** to quickly navigate to the Chat Agent's configuration if you need to adjust its behavior based on conversation outcomes.
* **Mark conversations as failed** when the AI makes mistakes -- this data helps you identify patterns and improve your agent's instructions.
* **Check the Root URL** to understand the context of website conversations -- knowing which page the visitor was on can explain their questions.